Processing Returns / Refunds at POS have been made more flexible with the option to refund customers for any outstanding funds using non-priced gift vouchers. Workgroup security is required for this function to be enabled at POS.
When a non-priced gift voucher product is added to a sales transaction where the total sale amount is negative, the voucher value will automatically default to the refund amount.
Apparel21 recommends the refund voucher to be added as the last item in the sale for the system to automatically calculate the amount to be refunded to the customer.
When a non-priced gift voucher product is added to the sale when the total sale amount is zero or positive, the value of the gift voucher amount will remain zero. The price can be edited by the POS user.
When a fixed-price gift voucher product is added to the sale, the value of the voucher will remain unchanged.
When items get added to the sale after the refund gift voucher is added, the system will not automatically calculate the price of the refund voucher. However, the POS user can still manually edit the price of the refund voucher as today (for non-priced gift vouchers only).